Terms and Conditions

Welcome to languagelad.com, the website and online service for Languagelad Online OCU (hereinafter: "Languagelad", "we", or "us"). On this page, you will find the terms by which you may use our online services, software, and website provided on or in connection with our service (the "Service"). By accessing or using the Service, you indicate that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and agree to the collection and use of your information as set out in our Privacy Policy, whether or not you are a registered user of our service. This Agreement applies to all visitors, users, and other persons accessing the Service ("Users", "Tutors", "Students", or "You").

We may make changes to these Terms from time to time. When we do, we will revise the "last updated" date shown above. It is your responsibility to review these Terms frequently and remain informed of any changes to them. The current version of these Terms will supersede all previous versions.

We assume that you accept these terms and conditions in their entirety and any changes that have been posted. Please do not continue to use the Languagelad website if you do not accept all the terms and conditions set out on this page. If any clause or part of this Agreement is deemed invalid by any court or arbitrator, this does not mean that the entire Agreement is deemed invalid.

Languagelad's Legal Manager

  • Headline: D.O. FiveCorners LTD
  • TiN: 10425464V
  • Address: Pindou, 8 - Chole Court, Flat/Office 301 - Pafos, 8011, Paphos, Cyprus
  • Email: contact@languagelad.com

Content

  1. Provision of Service
  2. Payment and Refunds
  3. Reservation and Dispute Resolution Policies
  4. Managing Your Information
  5. Technical Requirements
  6. Test Class
  7. Specific Terms for Tutors
  8. Control of Law and Jurisdiction
  9. Arbitration
  10. Limitation of Liability
  11. Compensation
  12. Intellectual Property Rights
  13. Links
  14. Notices

1. Provision of the Service

Who can use the Service: You can use the Service only if you can form a binding contract with Languagelad that is in compliance with these Terms and all applicable local, state, national, and international laws, rules, and regulations. Any use of or access to the Service by any person under the age of 13 is strictly prohibited and constitutes a violation of these Terms. Users between the ages of 13 and 18 must obtain written permission from a parent or legal guardian. Your right to use our Services is personal to you and cannot be transferred by you to any other person or entity. Languagelad reserves the right to terminate your use of the Service, for example, if you demonstrate abusive or inappropriate behavior towards another User.

Languagelad provides an online language learning environment, in which users (both students and tutors) can collaborate with each other and take advantage of the services (collectively, the "Services"). The Services provided are as follows:

Connection Services. By being accepted on the Site, Languagelad allows Tutors to advertise their services to Students. Students can browse the Tutors' profiles and hire Tutors for language learning. Students and Tutors can coordinate lesson bookings through our software. Through these connection services, Languagelad only provides the venue for Students and Tutors to meet and engage with one another.

Paid Services. Languagelad provides paid services to users. Students can purchase lesson credits, which they can then apply to the booking system to schedule lessons with tutors. Languagelad can receive payment for the lessons they teach. Languagelad offers to send earnings made from the lessons to the tutors once at the end of each month. Languagelad also provides assistance in cases of disputes between Students and Tutors. Paid Services do not refer to Connection Services.

THE SITE AND SERVICES ARE INTENDED TO BE USED TO FACILITATE THE CONNECTION OF TUTORS AND STUDENTS, WHILE THE BOOKING OF LESSONS IS HANDLED DIRECTLY BY THESE PARTIES. LANGUAGELAD IS ONLY RESPONSIBLE FOR PROVIDING THE ABOVE-MENTIONED CONNECTION AND PAYMENT SERVICES. LANGUAGELAD IS NOT RESPONSIBLE FOR THE METHODS, MATERIALS, ONLINE DELIVERY TOOLS, AND OTHER ASPECTS RELATED TO THE LESSONS/SERVICES OF TEACHING. LANGUAGELAD IS NOT RESPONSIBLE FOR AND DISCLAIMS ALL LIABILITY IN CONNECTION WITH ANY AND ALL LESSONS. ACCORDINGLY, ANY PAID SERVICES WILL BE MADE OR ACCEPTED AT YOUR OWN RISK. LANGUAGELAD HAS NO CONTROL OVER THE CONDUCT OF ITS USERS AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE FULLEST EXTENT PERMITTED BY LAW. LANGUAGELAD HAS NO CONTROL OVER AND DOES NOT GUARANTEE THE QUALITY, AVAILABILITY, SAFETY, OR LEGALITY OF THE ADVERTISED TEACHING SERVICES, NOR THE TRUTH OR ACCURACY OF THE LISTINGS, QUALIFICATIONS, BACKGROUND, SKILLS, OR ABILITY OF TUTORS TO PROVIDE TEACHING SERVICES, NOR THE ABILITY OF STUDENTS TO PAY FOR TEACHING SERVICES.

2. Payment and Refunds

Students can purchase class credits in US dollars. As stated on the website, class credits are valid for 6 months from the day of purchase. Class credits can be applied to the booking system for the purpose of scheduling classes. All prices quoted exclude any additional charges, such as fees, taxes, or interest charged by the student's bank or credit card company. These charges are the sole responsibility of the Student. The prices indicated also do not include any costs associated with the Internet connection. Authorized payments are final. No refunds will be given for Languagelad Credits purchased.

3. Reservation and Dispute Resolution Policies

A lesson can be canceled or rescheduled by the student if there are at least 24 hours left to start. The student must reschedule/cancel the lesson through the reservation system. When there are less than 24 hours left until the start of the lesson, the student is NOT entitled to cancel or reschedule the lesson and will lose the lesson credit. This policy exists for the protection of the teacher's working conditions. Tutors may make exceptions if they wish, but are not required to do so.

If a student loses their lesson, they will not be able to reschedule or cancel it and will lose the lesson credit. Lessons scheduled during local holidays will not be automatically canceled. It is the responsibility of the Student to make any necessary changes to his/her bookings.

If there is a dispute between the student and the tutor, Languagelad will gather all available communication records to determine how to resolve the dispute. Languagelad will have the right to transfer credits or reverse a transaction.

Languagelad will also have the right to designate who will bear the costs resulting from such actions.

4. Managing Your Information

It is the sole responsibility of each user to ensure that all personal information (e.g. contact details, payment details) is up to date and accurate at all times. By accepting these Terms, you release Languagelad from any claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of inaccurate personal information held on the site or provided to Languagelad staff. You are also responsible for safeguarding your account password. You agree that you will not disclose your password to any third party and that you are solely responsible for any activities or actions under your Languagelad account, whether or not you have authorized such activities or actions. You will immediately notify Languagelad’s support team of any unauthorized use of your account or of any lesson credits.

5. Technical Requirements

The student is responsible for ensuring that he/she has (I) a sufficiently fast and reliable Internet connection and (II) the necessary software and hardware for learning through Languagelad. This includes a Skype or Zoom account and the necessary audio equipment. If a lesson is interrupted or cannot proceed as a result of technical problems on the part of the Student, the Tutor has the right to charge for the lesson. If the Tutor has technical problems, the lesson must be canceled in the system so that the Student's credit is not used.

6. Trial Classes

New students are allowed to take three "Trial Classes". These classes will only be available to new students and are limited to three sessions per Student. The trial classes will be 30 minutes long. After taking these sessions, the Student can decide, without obligation or commitment to make a purchase, whether to proceed with the purchase of lesson credits.

7. Specific Terms for Tutors

If you are accepted as a Tutor on the platform, your User status will be changed to "Tutor". Languagelad has no right to control how you teach or how you manage your schedule. You will be able to display your profile and create an introductory video for students to watch. You will provide the information you want to be displayed on your profile, which will then be added to the site. You have the right to make changes to your profile at any time (although the profile must be accurate and still conform to our standard profile format). You agree to:

  • Ensure that the information provided is accurate and not misleading.
  • Maintain student privacy and do not request any personally-identifiable information.
  • Not use content that violates the copyright.

We reserve the right to suspend tutors from working through Languagelad.com at any time.

With regard to data privacy:

Your personal data will not be shared with third parties. You will be given access to data that will allow you to contact your students and provide a service that suits your needs. This data may include: the student's name, email address, motivation for learning, Skype ID, estimated language level, and country of residence. You agree to use this data only for the purposes of teaching the students and not to share it with third parties. This data may occasionally be shared with you by Languagelad via email. If a student contacts you to ask about this data or requests you to delete it, you should promptly inform Languagelad so that action can be taken.

IF YOU CHOOSE TO TEACH THROUGH LANGUAGELAD.COM, YOU UNDERSTAND AND AGREE THAT YOUR RELATIONSHIP WITH LANGUAGELAD IS LIMITED TO BEING AN INDEPENDENT, THIRD-PARTY CONTRACTOR, AND NOT AN EMPLOYEE, AGENT, JOINT VENTURE, OR PARTNER OF LANGUAGELAD FOR ANY REASON, AND THAT YOU ARE ACTING SOLELY ON YOUR OWN BEHALF AND FOR YOUR OWN BENEFIT, AND NOT ON BEHALF OF OR FOR THE BENEFIT OF LANGUAGELAD. YOU AGREE NOT TO DO ANYTHING TO CREATE A FALSE IMPRESSION THAT YOU ARE ENDORSED BY, ASSOCIATED WITH, OR ACTING ON BEHALF OF OR FOR THE BENEFIT OF LANGUAGELAD, INCLUDING THE IMPROPER USE OF ANY LANGUAGELAD INTELLECTUAL PROPERTY.

As an independent contractor, you understand that you are solely responsible for determining the applicable tax reporting requirements and tax-related obligations applicable to your services. You are also solely responsible for submitting these taxes to the relevant authorities. Languagelad cannot and does not provide tax-related advice to Users.

8. Control of Law and Jurisdiction

These Terms are governed in all respects by the laws of Cyprus. However, some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer's country. This paragraph does not override those laws. You agree that any claim or dispute you may have against Languagelad must be resolved by a court located in Cyprus or as described in the Arbitration Terms below. You hereby submit to the personal jurisdiction of the courts located in Cyprus for the purpose of litigating all such claims or disputes. Any cause of action you may have with respect to this Site must be commenced within 30 days after its occurrence or the cause of action will be barred.

9. Arbitration

We want to address any issues you have without the need for a formal legal case. Before you file a claim against Languagelad, you agree to try to resolve the dispute informally by contacting support@languagelad.com. We will try to resolve the dispute informally by contacting you by email. If a dispute is not resolved within 15 days of its submission, you or Languagelad may initiate formal proceedings.

Court Dispute Forum. You and Languagelad agree that any legal proceedings to settle claims relating to these Terms or the Services shall be instituted in the courts of Cyprus, subject to the mandatory arbitration provisions set out below. Both you and Languagelad consent to the personal jurisdiction and venue of such courts. If you reside in a country (e.g. member states of the European Union) with laws that give consumers the right to sue in their local courts, this paragraph does not affect those requirements.

IF YOU ARE A RESIDENT OF THE UNITED STATES, YOU ALSO ACCEPT THE FOLLOWING BINDING ARBITRATION PROVISIONS:

We both agree to arbitration. You and Languagelad agree to resolve any claims relating to these Terms or the Services by final and binding arbitration by a single arbitrator, except as set out in the Exceptions to the Arbitration Agreement below. This includes disputes arising out of or relating to the interpretation or application of this section of the "Binding Arbitration Provisions", including its applicability, revocability, or validity.

Exceptions to the Arbitration Agreement. You may reject this arbitration agreement by confirming this via email to support@languagelad.com within 30 days of your first use of our Services.

Exceptions to the Arbitration Agreement. Either party may bring a claim only as a temporary measure to stop the unauthorized use or abuse of the Services or the infringement of intellectual property without first engaging in arbitration or the informal dispute resolution process described above. If it is determined that the arbitration agreement does not apply to you or your claim, you agree to the exclusive jurisdiction of the Cyprus courts to resolve your claim.

THERE ARE NO CLASS ACTIONS. You may only resolve disputes with us on an individual basis and you may not bring a claim as a claimant or member of a class in a class, consolidated, or representative action. Collective arbitration, class actions, general actions of private attorneys or consolidation with other arbitrations are not allowed. If this specific paragraph is deemed inapplicable, then this entire section of "Mandatory Arbitration Provisions" shall be deemed void.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LANGUAGELAD, ITS AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM THE USE OF OUR SERVICES AND SERVICE CONTENT. UNDER NO CIRCUMSTANCES WILL LANGUAGELAD BE LIABLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORISED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LANGUAGELAD ASSUMES NO RESPONSIBILITY OR LIABILITY FOR: (I) ANY ERRORS, MISTAKES OR INACCURACIES IN THE CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE, (III) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY, (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE AVAILABLE THROUGH THE SERVICE, AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL THE TOTAL LIABILITY OF US AND OUR SUPPLIERS AND LICENSORS OF ANY KIND ARISE OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES AND THE CONTENT OF THE SERVICE (INCLUDING, WITHOUT LIMITATION, WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE AMOUNTS, IF ANY, PAID BY YOU TO US FOR THE USE OF THE SERVICES AND THE CONTENT OF THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.

11. Compensation

You agree to indemnify, defend, and hold Languagelad harmless from any liability, claim, cost or damage arising out of your use of languagelad.com or your breach of this Agreement and any of the Terms set out herein.

12. Intellectual Property Rights

All Languagelad materials, including the content of the website, articles, images, audio, and video files are at all times the exclusive property of Languagelad. Such materials are protected by international copyright, trademark, and other intellectual property laws. No material protected by copyright, trademarks, or other proprietary information may be published, distributed, sublicensed, translated, or reproduced in any way without the prior express written consent of Languagelad.

13. Links

The Site may contain links to third-party websites. You acknowledge and agree that Languagelad is not responsible for: (I) the availability or accuracy of such websites or resources or (II) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Languagelad of said websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of such websites.

14. Notices

By providing Languagelad with your email address, you agree that we may use said email address to send you notices relating to the Service, including any notices required by law, in lieu of communication by post. You agree that such electronic communications satisfy any legal requirement that such communications be in writing. We may also use your email address to send you other messages, such as changes to Service features and special offers. If you do not wish to receive such emails, you may unsubscribe from the email list.

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